{"id":18990,"date":"2025-11-20T14:30:46","date_gmt":"2025-11-20T14:30:46","guid":{"rendered":"https:\/\/emplifistg.wpenginepowered.com\/?post_type=news_press_posts&#038;p=18990"},"modified":"2025-11-20T13:06:52","modified_gmt":"2025-11-20T13:06:52","slug":"press-release-emplifi-earns-2026-buyers-choice-award-from-trustradius","status":"publish","type":"news_press_posts","link":"https:\/\/emplifi.io\/press\/press-release-emplifi-earns-2026-buyers-choice-award-from-trustradius\/","title":{"rendered":"Press Release: Emplifi Earns 2026 Buyer\u2019s Choice Award from TrustRadius"},"content":{"rendered":"","protected":false},"featured_media":18991,"template":"","newsroom_types_tax":[20],"newsroom_topics_tax":[88,80,73,74],"resource_visibility_tax":[],"class_list":["post-18990","news_press_posts","type-news_press_posts","status-publish","has-post-thumbnail","hentry","newsroom_types_tax-press-release","newsroom_topics_tax-ai-automation","newsroom_topics_tax-company-news","newsroom_topics_tax-industry-trends","newsroom_topics_tax-social-media-management"],"acf":{"remove_gtm":false,"custom_card_title":"Emplifi earns 2026 Buyer\u2019s Choice Award from TrustRadius","resource_description":"Emplifi has been recognized with the 2026 Buyer\u2019s Choice Award from TrustRadius for delivering standout capabilities, exceptional value, and a consistently strong customer experience. ","hero_read_time":"3","hero_headline":"Emplifi earns 2026 Buyer\u2019s Choice Award from TrustRadius","hero_text":"Emplifi has been recognized with the 2026 Buyer\u2019s Choice Award from TrustRadius for delivering standout capabilities, exceptional value, and a consistently strong customer experience. ","hero_image":{"ID":18991,"id":18991,"title":"MP915-Trust Radius Press Release-Feature","filename":"MP915-Trust-Radius-Press-Release-Feature.png","filesize":125854,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/11\/MP915-Trust-Radius-Press-Release-Feature.png","link":"https:\/\/emplifi.io\/press\/press-release-emplifi-earns-2026-buyers-choice-award-from-trustradius\/mp915-trust-radius-press-release-feature\/","alt":"","author":"29","description":"","caption":"","name":"mp915-trust-radius-press-release-feature","status":"inherit","uploaded_to":18990,"date":"2025-11-19 09:36:45","modified":"2025-11-19 09:36:45","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1200,"height":600,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/11\/MP915-Trust-Radius-Press-Release-Feature-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/11\/MP915-Trust-Radius-Press-Release-Feature-300x150.png","medium-width":300,"medium-height":150,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/11\/MP915-Trust-Radius-Press-Release-Feature-768x384.png","medium_large-width":768,"medium_large-height":384,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/11\/MP915-Trust-Radius-Press-Release-Feature-1024x512.png","large-width":1024,"large-height":512,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/11\/MP915-Trust-Radius-Press-Release-Feature.png","1536x1536-width":1200,"1536x1536-height":600,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/11\/MP915-Trust-Radius-Press-Release-Feature.png","2048x2048-width":1200,"2048x2048-height":600,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/11\/MP915-Trust-Radius-Press-Release-Feature.png","fullscreen-width":1200,"fullscreen-height":600,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/11\/MP915-Trust-Radius-Press-Release-Feature-24x12.png","menu-24x24-width":24,"menu-24x24-height":12,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/11\/MP915-Trust-Radius-Press-Release-Feature-36x18.png","menu-36x36-width":36,"menu-36x36-height":18,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/11\/MP915-Trust-Radius-Press-Release-Feature-48x24.png","menu-48x48-width":48,"menu-48x48-height":24}},"content_builder":[{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<p><b>New York, November 20, 2025<\/b><span style=\"font-weight: 400;\"> \u2013 Emplifi, a leading CX and <\/span><a href=\"http:\/\/www.emplifi.io\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">social media marketing platform<\/span><\/a><span style=\"font-weight: 400;\">, today announced<\/span><span style=\"font-weight: 400;\">\u00a0that it has been recognized with the 2026 Buyer\u2019s Choice Award from TrustRadius for delivering standout capabilities, exceptional value, and a consistently strong customer experience. The award reflects high ratings from verified users who rely on Emplifi to manage, optimize, and scale their social marketing programs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;Emplifi stands out for helping brands create truly connected customer experiences across every channel,&#8221; said Allyson Havener, CMO, TrustRadius. &#8220;Their 2026 TrustRadius Buyer\u2019s Choice Award shows how much customers value the platform\u2019s ability to unify data, simplify engagement, and strengthen relationships at scale. Congrats to the Emplifi team.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As with all TrustRadius Buyer\u2019s Choice honors, this recognition is based solely on vetted, unbiased customer feedback, requiring participating products to earn at least 10 recent reviews between January 1 and October 17, 2025. Reviewers are asked whether the product and its support teams meet expectations and whether they would choose to buy again\u2014criteria that determine excellence in the three core areas of capabilities, value for price, and customer relationship.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Across industries and organization sizes, marketers consistently highlight Emplifi\u2019s unified platform, advanced social listening, and AI-powered customer care solutions as key differentiators. Verified <\/span><a href=\"https:\/\/www.trustradius.com\/products\/emplifi-fuel\/reviews#reviews\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">reviewers on TrustRadius<\/span><\/a><span style=\"font-weight: 400;\"> noted the platform\u2019s ability to simplify complex workflows, unify engagement across channels, and provide the insights needed to improve efficiency and audience connection. Specific reviews shared on Trust Radius include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">\u201c<\/span><\/i><span style=\"font-weight: 400;\">I work in customer service and use Emplifi Social Marketing within the Dynamics 365 tool to respond to customers who contact us through public posts or direct messages we receive on our social media profiles on Instagram, Facebook, X (Twitter), and TikTok. Emplifi Social Marketing Cloud brings all social profiles together in a single tool, keeps a history of customer messages, and allows for content control and moderation. This means that the team doesn&#8217;t need multiple logins, and everyone has access to customer contacts and messages.\u201d <\/span><span style=\"font-weight: 400;\">\u2014 <\/span><a href=\"https:\/\/www.trustradius.com\/reviews\/emplifi-social-marketing-cloud-2025-07-07-05-33-52\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Customer Service Agent, Zara<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cEmplifi Social Marketing helps us to track the daily conversations generated by our content for the whole brands ecosystem in the agency. This helps us to understand the sentiment and the main topics that our community has. Aiming on better content delivered to our audience and higher results in interaction and community.\u201d <\/span><span style=\"font-weight: 400;\">\u2014<\/span><a href=\"https:\/\/www.trustradius.com\/reviews\/emplifi-social-marketing-cloud-2025-04-22-00-34-29\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\"> Social Media Director, Agencia Montalvo<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cWe use Emplifi Social Marketing Cloud to improve our work with social media content and analysis. The platform helps us to improve our planning and execution with social media content, from facilitating the scheduling of content to monitoring interactions through all social channels, as well as analyzing best content performance and important metrics for social monitoring.\u201d <\/span><span style=\"font-weight: 400;\">\u2014 <\/span><a href=\"https:\/\/www.trustradius.com\/reviews\/emplifi-social-marketing-cloud-2025-04-08-13-52-15\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Digital mobilization coordinator, World Animal Protection<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u201cEarning the TrustRadius Buyer\u2019s Choice Award is especially meaningful because it comes directly from the customers who rely on Emplifi every day,\u201d said Susan Ganeshan, Chief Marketing Officer at Emplifi. \u201cWe partner closely with our customers to help them get more value from our platform, elevate their customer experiences, and drive meaningful business outcomes. This recognition reinforces that when we put our customers at the center of every decision, we empower them to build stronger relationships, strengthen their brands, and grow their business with confidence.\u201d<\/span><\/p>\n<p><b>About TrustRadius<\/b><\/p>\n<p><span style=\"font-weight: 400;\">TrustRadius, a HG Insights company, is a buyer intelligence platform for business technology. TrustRadius enables buyers to make confident decisions through comprehensive product information, in-depth customer insights and reviews, and peer conversations. On the TrustRadius platform, technology brands can capture and activate the authentic voice of customers to help improve their products, build confidence with prospects, and engage in-market buyers to improve ROI.<\/span><\/p>\n<p><b>About Emplifi<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Emplifi is a leading <\/span><a href=\"https:\/\/emplifi.io\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">social media marketing platform<\/span><\/a><span style=\"font-weight: 400;\">, empowering brands to deliver meaningful, connected experiences across digital channels. Recognized as a Leader by renowned analysts and celebrated as a customer favorite, Emplifi provides innovative, data-driven insights and AI-powered tools to help brands optimize social media performance, elevate their influencer marketing strategies, and deliver impactful customer engagement across marketing, commerce, and care.<\/span><\/p>\n"}],"sidebar_type":"sticky","sidebar_builder":[{"acf_fc_layout":"table_of_contents","title":"TABLE OF CONTENTS","type":"automatic","links":false}],"resource_feed_group":{"show_section":true,"section_subhead":"","section_headline":"Insights from Emplifi","section_text":"<p>Explore our latest blogs and comprehensive guides designed to help you master customer experience strategies and drive growth.<\/p>\n","feed_type":"resources","use_recent_resources":true,"topic_filter":false,"resources":[{"resource":15047},{"resource":1621},{"resource":1598}],"custom_links":false},"page_cta_group":{"show_section":false,"use_global_cta":true,"section_subhead":"","section_headline":"","section_text_left":"","section_text_right":"","section_button":null},"awards_group":{"show_section":false,"use_global_awards_text":true,"section_subhead":"","section_headline":"","section_text":"","use_global_awards":true,"awards":false},"page_type":"internal"},"_links":{"self":[{"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/news_press_posts\/18990","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/news_press_posts"}],"about":[{"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/types\/news_press_posts"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/media\/18991"}],"wp:attachment":[{"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/media?parent=18990"}],"wp:term":[{"taxonomy":"newsroom_types_tax","embeddable":true,"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/newsroom_types_tax?post=18990"},{"taxonomy":"newsroom_topics_tax","embeddable":true,"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/newsroom_topics_tax?post=18990"},{"taxonomy":"resource_visibility_tax","embeddable":true,"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/resource_visibility_tax?post=18990"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}